FAQs – Responsible Service of Gambling

Is my RSG Certificate recognised in every State/Territory of Australia?

Each State/Territory of Australia has its own requirements for Responsible Service of Gambling training. Please refer to the Interstate Recognition of RSG Certificates for guidance.

Do I have to have a webcam in order to complete my RSG Certificate?

No – You can complete your RSG Certificate without using a webcam however upon completion you will be required to complete a self-declaration (we supply this) and provide proof of identity.

Do I need to supply identification?

Yes – You need to supply the following:

  • Either one form of Photographic Identification:
    • A current and valid driver’s licence
    • An 18 plus card
    • A current school identification card
    • Other current photographic identification card/document/licence issued by the Australian Government or relevant Australian state or territory
    • A current and valid Australian passport
    • A current and valid international passport, WITH ACCOMPANYING VISA
  • Or at least three other forms of non-photographic identification – one of which must contain your current residential address:
    • A Medicare card, birth certificate, credit card, land title record, rates notice, public utility account, telephone account etc.

Is my progress saved or must I complete the course in one sitting?

All progress is saved. You are not required to complete your course in one sitting.

What if I have lost my Certificate?

If you have lost your Certificate from Narbil Training we can provide you a replacement at no cost.

To start the process, send an email to support@narbiltraining.edu.au with your personal particulars (name, DOB etc.) and state you have lost your Certificate.

Interstate Recognition of RSG Certificates

The following information has been extracted from the applicable Regulatory Authority for each State/Territory of Australia.

State of Australia

Are Interstate RSA Certificates Accepted?

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Queensland

Note: You are no longer required to hold a gaming employee licence to work in the club and hotel industries. OLGR will no longer accept applications for this licence; however, individuals who wish to work in the gaming industry and carry out gaming duties or tasks must still complete a responsible service of gambling (RSG) course.

Queensland accepts a Statement of Attainment issued under the National Training Package.

Office of Liquor and Gaming Regulation

Western Australia

The Department of Racing, Gaming and Liquor is responsible for regulating and maintaining the integrity of lawful racing, gambling and liquor activities for Western Australians to participate in.

Western Australia accepts a Statement of Attainment issued under the National Training Package.

Department of Racing, Gaming and Liquor

Tasmania

It is a condition of every special employee licence that the individual must undertake a Responsible Conduct of Gambling course approved by the Tasmanian Gaming Commission within three months of being licensed.

The Responsible Conduct of Gambling course involves a thorough knowledge of the Tasmanian Gambling Exclusion Scheme.

The Commission will only recognise courses that deliver the national competency SITHGAM001 – Provide responsible gambling services conducted by a Registered Training Organisation (RTO), as prerequisite training for special employee licences.

The Commission requires that all special employees be retrained in the new course once their existing RCG qualification (received by way of the current THA or Skills Institute course) is more than five years old.

Tasmania does not accept a Statement of Attainment issued under the National Training Package unless the course has been approved by the Commissioner.

Department of Treasury and Finance

New South Wales

If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines then you will need RCG certification to do any of the following roles:

  • Licensee (of a full hotel)
  • Secretary (of a registered club)
  • Staff whose duty includes any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons.

New South Wales does not accept a Statement of Attainment issued under the National Training Package as sufficient.

Office of Liquor, Gaming & Racing

South Australia

Clause 10 of the Responsible Gambling Code of Practice details the complete requirements for responsible gambling training. The code provides scope for the licensee to use external training providers, such as TAFEs, or to develop and use their own training programs.

South Australia accepts a Statement of Attainment issued under the National Training Package.

Consumer and Business Services

Northern Territory

All relevant staff engaged in gambling services must complete appropriate gambling training within three months of the commencement of their employment.

The Northern Territory accepts a Statement of Attainment issued under the National Training Package.

Department of Business

Victoria

The Victorian Commission for Gambling and Liquor Regulation (VCGLR) approves Responsible Service of Gaming (RSG) training course content to ensure that the training available to gaming venue employees is appropriate.

The course ‘SITHGAM001 Provide Responsible Gaming Services’ has been approved as it relates to the responsible provision of gaming.

In addition to the learning outcomes of ‘SITHGAM001’, registered training organisations (RTOs) also need to demonstrate that the course they offer meets the criteria developed by the Responsible Gambling Ministerial Advisory Council.

Victoria does not accept a Statement of Attainment issued under the National Training Package unless the course has been approved by the Commissioner.

Victorian Commission for Gambling and Liquor Regulation

Australian Capital Territory

Licensees and commercial permit holders (excluding influential persons of a corporation who do not supply liquor), employees supplying liquor and crowd controllers will be required to have successfully completed an A.C.T. approved Responsible Service of Alcohol (RSA) training course by 1 June 2012. This is a six month extension to the previous date of 1 December 2011.   Persons who have completed an unapproved RSA course (in any jurisdiction) since 1 June 2010 will not need to complete an approved course until 1 June 2013. RSA training will be required every three years if you are:

  • The licensee or a commercial permit holder;
  • An employee of the licensee or commercial permit holder who serves liquor at the premises: or,
  • A crowd controller who works at the premises.

For a Registered Training Organisation (RTO) to be approved to conduct a RSA training program in the A.C.T. they must first have the course content (which must include coverage of specific A.C.T. legislative requirements) approved by the Commissioner for Fair Trading.

The Australian Capital Territory does not accept a Statement of Attainment issued under the National Training Package unless the course has been approved by the ACT Gambling and Racing Commission.

ACT Gambling and Racing Commission