NT Support → Frequently Asked Questions
(Please refer to each individual course′s information in regards to course specific questions such as the duration of the course, cost, acceptance between states, how to complete, payment options etc)
I haven′t received my White Card or Statement of Attainment
Have you checked your emails to ensure your application has been processed (if you use a free email account you will need to check your junk/spam folder)? As we are an internet based company, all correspondence we send to participants, is via email. If there was a problem with your documentation, you would have received an email outlining the issue. If your paperwork was compliant, an email containing your Statement of Attainment would have been sent to the email address you registered on our website with.
Is my Student Number my White Card number?
No. Your Student Number is a random number assigned to you once you register. This number allows our company to uniquely identify you.
Do I have to send paperwork in before I get my White Card number?
Yes. We legally cannot issue a White Card number without first receiving all of your complying documentation.
Can I work as soon as I have finished the course?
No. You cannot begin work until we have received all of your complying documentation, and your application has been processed. Once you have received your Statement of Attainment via email, you can then begin work/access a construction site. Your payment receipt is not proof that you have obtained a qualification.
How long does it take to receive my Statement of Attainment once I have sent my forms in?
Once we receive your complying documentation, your application is normally processed within the hour.
Applications are processed between the following hours:
- 6:00am – 6:00pm Monday to Friday
If your state has daylight savings, please ensure you allow for the time difference (we are based in Queensland). If you have posted your forms by mail, your application will be delayed by up to 5 business days as we cannot process your application until your forms have been received.
I need to start work urgently - what′s the quickest way to receive my White Card or Statement of Attainment?
As we don′t require original documents, your application may be emailed (preferred method) or faxed to us. If you opt for the faxing option, please call us five minutes after you fax you application to ensure your application has come through legible. Posting your application by mail is the slowest option and you will not receive your Statement of Attainment until your complying documentation arrives to us from Australia Post. This can take up to five business days, depending on where you live.
How and when will I receive my White Card?
You will receive your White Card by regular post. It usually takes 2-3 business days to arrive anywhere in Queensland, and 3-5 business days to every other state. If you have not received your card within two weeks, please contact our office. This allows enough time for your card to be returned to us should there be a problem with the address you have supplied.
Do I have to get a Justice of the Peace to sign my paperwork?
Only if you have completed the Queensland White Card course.
All of the other courses we offer on our website don′t require a Justice of the Peace to witness any documentation
Where can I find a Justice of the Peace?
You can locate a Justice of the Peace at your local Courthouse. Some shopping centres also offer a Justice of the Peace service. To search for a JP in your area, you can visit the Queensland Justice website @ www.justice.qld.gov.au
I have lost my card/had my card stolen - how do I obtain a replacement card?
Our company can only replace White Cards issued by us. If you have completed your card through another provider - you will need to contact them in order to obtain a replacement card. We require a formal request via email for a replacement card. Please send an email containing the reason you require the replacement card, your full name, date of birth and address to; email@example.com. You will then receive a reply email containing our Replacement Card Policy. Once we receive all necessary documentation back, you will generally receive your new card number within the hour. Your card would be sent in the next available post.