Narbil Training Support

Please click on your desired support option from the tabs below.


Welcome to Narbil Training’s Frequently Asked Questions (FAQ) Section.

Please select your Training Course from the list below. If you need further information please contact Customer Support.


 

What payment methods are available?

Narbil Training offers flexible payment options including:

  • Credit card
  • Cash – in person only
  • Bank deposit
  • Cheque or money order
  • Purchase order / corporate account

All payment particulars are displayed on the documentation – printed after completion.

In what states/territories of Australia are Narbil Training’s White Cards valid?
Narbil Training issues the Western Australia and Queensland White Cards via our online training facility.

Both White Cards are nationally recognised and valid throughout every state of Australia.

When registering, select which course you would prefer to complete (QLD or WA), baring in mind that you can use both cards Australia wide.

I haven’t received my White Card or Statement of Attainment. What’s happened?
Have you checked your emails to ensure your application has been processed (if you use a free email account you will need to check your junk/spam folder)? 

All correspondence we send to participants is via email.  If there is a problem with your documentation, you would have received an email outlining the issue. 

If your paperwork was compliant, an email containing your Statement of Attainment would have been sent to the email address you registered on our website with.

Is my Student Number my White Card number?
No.  Your Student Number is a random number assigned to you once you register.  This number allows our company to uniquely identify you.

Can I work as soon as I have finished the course?
No.  You cannot begin work until we have received all of your complying documentation, and your application has been processed.

Once you have received your Statement of Attainment via email, you can then begin work/access a construction site. 

Your payment receipt is not proof that you have obtained a qualification. 

Do I have to send paperwork in before I get my White Card number?
Yes.  We legally cannot issue a White Card number without first receiving all of your complying documentation.

What documentation is required?
(Please read Specific State Requirements prior to reading the below answer, it may save some confusion)
The documentation is made available after completion of the training course.

There are two different White Card’s issued by Narbil Training – there are different requirements depending on the course you complete.

The following outlines the documentation requirements:

Western Australia Documentation:

  • A copy of your Self Declaration form that you printed from the web site, signed by you.
  • A copy of your Proof of Identity Documents

Acceptable Proof of Identity Documents are –

  • Either one photographic ID document such as your current and valid Driver’s Licence issued by an Australian state or territory; or an 18 plus card; or a current and valid passport; or a school identity card, OR
  • At least three other forms of identification, one of which must bear your current address, such as; a Medicare card, birth certificate, credit card, land title record, rates notice, public utility account such as for electricity, gas, water or road toll, or land line telephone account.

Queensland Documentation:

  • A copy of your Statutory Declaration form that you printed from the web site, signed by you and witnessed by an appropriate person, e.g. a Justice of the Peace.  Your Statutory Declaration has to also be signed and dated by your observer (the person who witnessed you complete the Final Assessment).
  • A certified copy of your Proof of Identity Documents, certified as being a true copy of the original/s by a Justice of the Peace, Commissioner for Declarations or Legal Practitioner. They will write something like “This is a true copy of the original (document description and number if applicable) which I have sighted” and sign and stamp the copy.

Acceptable Proof of Identity Documents are –

  • Either one photographic ID document such as your current and valid Driver’s Licence issued by an Australian state or territory; or an 18 plus card; or a current and valid passport; or a school identity card, OR
  • At least three other forms of identification, one of which must bear your current address, such as; a Medicare card, birth certificate, credit card, land title record, rates notice, public utility account such as for electricity, gas, water or road toll, or land line telephone account.

How long does it take to receive my Statement of Attainment once I have sent my forms in?
Once we receive your complying documentation, your application is normally processed within the hour.

Applications are processed between the following hours:

  • 6:00am – 6:00pm Monday to Friday

If your state has daylight savings, please ensure you allow for the time difference (we are based in Queensland).

If you have posted your forms by mail, your application will be delayed as we cannot process your application until your forms have been received.

I need to start work urgently - what’s the quickest way to receive my White Card or Statement of Attainment?
As we don’t require original documents, your application may be emailed (preferred method) or faxed to us. 

If you opt for the faxing option, please call us five minutes after you fax you application to ensure your application has come through legible. 

Posting your application by mail is the slowest option and you will not receive your Statement of Attainment until your complying documentation arrives to us from Australia Post.

How and when will I receive my White Card?
You will receive your White Card by regular post. 

It usually takes 2-3 business days to arrive anywhere in Queensland, and 3-5 business days to every other state. 

If you have not received your card within two weeks, please contact our office. 

This allows enough time for your card to be returned to us should there be a problem with the address you have supplied.

Do I have to get a Justice of the Peace to sign my paperwork?
The only course on our website that requires a Justice of the Peace is the Queensland White Card.

No other course has Justice of the Peace requirements (this includes the Western Australia White Card).

Where can I find a Justice of the Peace?
You can locate a Justice of the Peace at your local Courthouse. 

Some shopping centres also offer a Justice of the Peace service.  To search for a JP in your area click on your applicable state - NSW WA TAS SA ACT QLD NT VIC

I have lost my card/had my card stolen – how do I obtain a replacement card?
Our company can only replace White Cards issued by us. 

If you have completed your card through another provider – you will need to contact them in order to obtain a replacement card.

We require a formal request via email for a replacement card. 

Please send an email containing the reason you require the replacement card, your full name, date of birth and address to; support@narbiltraining.edu.au.

You will then receive a reply email containing our Replacement Card Policy.  Once we receive all necessary documentation back, you will generally receive your new card number within the hour. 

Your card would be sent in the next available post.

What are the specific state requirements for the White Card?
Regardless of which state/territory you intend to work in, if working in the Construction Industry you are required by law to hold a White Card.

Below details specific state/territory requirements, it also shows our White Cards are valid in all applicable states/territories.

State of Australia

Licensing Body

Link

New South Wales

Workcover New South Wales

NSW - Click Here

Western Australia

Worksafe Western Australia

WA - Click Here

Tasmania

Workplace Standards Tasmania

TAS - Click Here

South Australia

Safework South Australia

SA - Click Here

Australian Capital Territory

Worksafe Australian Capital Territory

ACT - Click Here

Queensland

Workplace Health and Safety Queensland

QLD - Click Here

Northern Territory

Worksafe Northern Territory

NT - Click Here

Victoria

Worksafe Victoria

VIC - Click Here

Note: The above information is from Government websites independent of Narbil Training – the information is subject to change without warning.

Didn't answer your question? Call us and we will help you personally.